My Order

How do I find my order number?

With every order, we always send an order confirmation e-mail, which is sent to the same e-mail used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.Here you will find your order number, access to the tra

Can I cancel or update my order?

As each of RHUYA's pieces is specially crafted for you, ready to be shipping upon ordering, we are unable to cancel the order. However, in the event of an emergency or an unexpected issue, please feel free to reach out to our service team for assista

Can I change my address?

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are un

How can I track my order?

Tracking your order can occur two ways.Firstly, you can check the email confirmation you got when your order was shipped - there will be a link to head to the tracking page. The tracking number will be located in the email you recieved. Secondly, you

Returns and exchanges

RHUYA provides a 60-day return or exchange policy and a one-year warranty for our products. Please contact us at [email protected] in order to initiate the return & exchange process. RHUYA are not responsible for any loss or damage that occurs during

Purchase for personal use

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation